What's our resend policy and how does it work?

Resend Policy

If you are not completely satisfied with your Gogoalshop order and it matches our Return Policy, we've got you covered.

Considering that the return transit time takes more than 1 month and the shipping fee is expensive, we aim to establish a long-term cooperative relationship with you. Therefore, here is our win-win solution: RESEND POLICY.

How does our Resend Policy work?

If you meet any of the following conditions, after we confirm, we will resend you a new package:

Size Problem

If you believe the items you received do not fit you, please provide us with pictures of you wearing the jersey for confirmation. Once confirmed, you can pay a small postage fee for resending, and we will arrange a new shipment for you.

Logistics Exception

If your package is beyond the normal transit time and the online tracking shows an Alert or an Expired status, please feel free to contact us. We will then resend you the package immediately at no extra cost.

Customs Hold Or Loss

If the package is lost or seized by customs, please provide us with proof. After confirmation, we will resend the package to you for free to ensure you receive it.

Note: Because personalized products are made just for you, they are not returnable.